Description:
Your team and working environment:
Nestled in our private Redondo Beach peninsula, our hotel is your haven. The Portofino Hotel offers a delightful array of amenities and activities in our prime South Bay location just a stone’s throw from the communities of Redondo Beach, Hermosa Beach, and Manhattan Beach. With 168 rooms, multiple F&B outlets, banquets, guest activities and a 188-slip marina, your days are filled with diverse operations.
Unique Hotels attract Unique People. If you are about being your best self, doing the right thing, bringing your natural smile and having fun, then we hope you become a member of our Portofino Family.
JOB OVERVIEW:
The individual will assist with the daily operation of the Activities center/Marina including cashiering, watersports rentals, boat fueling and guest service.
Responsible for arranging, executing and supervising all indoor and outdoor guests' activity games/functions, providing privacy and safety. Administrate activities desk.
REPORTS TO: Activities Manager
SUPERVISES: No one
WORK ENVIRONMENT:
Job involves working:
- under variable temperature conditions (or extreme heat or cold).
- under variable noise levels.
- outdoors/indoors.
- around fumes and/or odor hazards.
- around dust and/or mite hazards.
- around chemicals.
KEY RELATIONSHIPS:
Internal: All departments
External: Hotel guests/visitors.
QUALIFICATIONS
Essential:
1. Fluency in English both verbal and non-verbal.
2. Provide legible communication.
3. Compute mathematical calculations.
4. Ability to:
- perform job functions with attention to detail, speed and accuracy.
- prioritize and organize.
- be a clear thinker, remaining calm and resolving problems using good judgement.
- follow directions thoroughly.
- understand guest’s service needs.
- work cohesively with co-workers as part of a team.
- work with minimal supervision.
- maintain confidentiality of guest information and pertinent hotel data.
PHYSICAL ABILITIES
Essential:
1. Exert physical effort in transporting 10 pounds to 40 pounds.
2. Endure various physical movements throughout the work areas.
3. Satisfactorily communicate with guests, management and co-workers to their understanding.
Requirements:
ESSENTIAL JOB FUNCTIONS
1. Maintain complete knowledge of all items sold in retail shop.
2. Maintain complete knowledge of and comply with all departmental policies/service
procedures/standards.
3. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
4. Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
5. Resolve guest complaints, ensuring guest satisfaction.
6. Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
7. Set Up/Close Activities Station.
8. Assist with Maps and Directions.
9. Stock, Display and Loan/Rent Recreational Equipment.
10. Reserve Sporting Activities, when requested.
11. Coordinate Tournaments/Games.
12. Distribute Activities Sheets.
13. Conduct Guest Orientation.
14. Check out with Supervisor.
15. Pump fuel into boats.
STANDARD SPECIFICATIONS
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other associates or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the associate occupying this position. Associates will be required to perform any other job-related duties assigned by their supervisor.
This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship.
Noble House Hotels & Resorts and The Portofino Hotel & Marina are an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, sex, age, color, religion, national origin, marital status, veteran status, disability status or any other basis prohibited by Federal, State, or local.
What We Can Offer You for All Your Hard Work?
Benefits:
Competitive Pay
Complimentary Meals
Discount Rates in our Noble House Hotels and Resorts Portfolio